I’m wasting most of my day fighting with the state because some lady told me my unemployment claim would be denied. She gave me some bullshit reason that didn’t add up at all, additionally, since my case is still pending I’m not sure how she could speak with that authority. Anyway, I decide to call back. Now, here’s where it gets fun..
This phone system is designed to offer you the option to have a call back if you’ve been on hold for more than 15 minutes. I know this, because I’ve done it twice this morning already. I’ve been on this call for an hour plus and that option has not been presented to me. I’m stuck listening to this god awful Chinese buffet hold music. What’s really rich is that the call center operators are actually answering the phone, when I respond, they are dumping me back in the queue. You can even hear them talking sometimes. The hold music stops, it gets dead silent, I say ‘hello’ and then the music fires up again. As I said, other times, you can even hear them talking.
So just so we’re straight about this situation. The guy who busts his ass and works hard for a living is trying to fight for his measly unemployment benefit because someone, somewhere obviously made a mistake. I’m having to call into a call center filled with state employees who are refusing to do their job.. their commitment to their ‘do nothing’ nature goes so far as to willingly keep shuffling callers back into the queue hoping they’ll become someone else’s problem.
I hate being unemployed. Mostly, it’s because I spend my time wondering how so many of these fucking idiots are employed that I’m forced to deal with on a regular basis.